YouCertified.com

Personally Identifiable Information (PII) at YouCertified

Personally Identifiable Information (PII)

At YouCertified, we are committed to protecting your privacy and handling your Personally Identifiable Information (PII) with the utmost care and transparency. This page outlines what PII we collect, how we use it, how we protect it, and your rights concerning your data.

 

What is Personally Identifiable Information (PII)?

 

PII refers to any information that can be used to identify an individual, either directly or indirectly. This includes, but isn’t limited to:

  • Direct Identifiers: Your full name, email address, postal address, phone number.

  • Indirect Identifiers: Date of birth, student ID numbers, payment details (though full payment card numbers are not stored by YouCertified directly, as explained below), and any other information that, when combined with other data, could identify you.

 

What PII Does YouCertified Collect?

 

When you interact with YouCertified, we may collect the following types of PII:

  1. Account Information: When you create an account, we collect your name, email address, and a password (which is encrypted).

  2. Course Enrollment Information: Details about the courses you enroll in, your progress, and completion status.

  3. Payment Information: When you make a purchase, payment processing is handled by our third-party payment provider. YouCertified does not directly store your full credit card numbers or banking details. We only receive confirmation from the payment provider that a transaction has been successfully processed. We may store transaction IDs and limited payment-related data necessary for accounting and support.

  4. Communication Information: Records of your correspondence with our support team, including emails and chat logs.

  5. Technical Data: Information about the device you use to access our service, including IP address, browser type, operating system, and unique device identifiers. This helps us ensure compatibility and security.

 

How YouCertified Uses Your PII

 

YouCertified uses your PII solely for legitimate business purposes, including:

  1. Providing and Managing Services: To create and maintain your account, enroll you in courses, track your progress, and provide you with access to course materials.

  2. Processing Transactions: To process your course payments through our secure payment gateway.

  3. Communication: To send you important updates about your courses, account, and service changes.

  4. Customer Support: To respond to your inquiries, provide technical assistance, and troubleshoot issues.

  5. Service Improvement: To analyze usage patterns, monitor the effectiveness of our courses, and improve our website and service offerings.

  6. Security and Fraud Prevention: To protect our services and users from fraudulent activities and unauthorized access.

  7. Internal Marketing (with Consent): As detailed in our Terms and Conditions and Privacy Policy, and with your explicit consent, we may use your non-sensitive PII (like name, email, and general course interests) for internal marketing purposes to inform you about new courses, promotions, or personalized recommendations. You always have the option to opt-out of marketing communications.

 

How YouCertified Protects Your PII

 

YouCertified implements robust security measures to protect your PII from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption: We use industry-standard encryption protocols (like SSL/TLS) to protect data transmitted over the internet.

  • Access Controls: Access to PII is restricted to authorized YouCertified employees and contractors who need the information to perform their job functions.

  • Data Minimization: We only collect PII that is necessary for the purposes outlined in this document.

  • Secure Storage: PII is stored on secure servers with appropriate physical and technical safeguards.

  • Third-Party Security: We vet our third-party service providers (including our payment processor) to ensure they also adhere to high security and privacy standards.

 

Sharing Your PII

 

YouCertified does not sell or rent your PII to third parties. We may share your PII in limited circumstances:

  • With Service Providers: We may share PII with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users (e.g., cloud hosting providers, email service providers, payment processors). These providers are contractually obligated to protect your PII and use it only for the purposes for which we disclose it to them.

  • For Legal Reasons: If required by law or in response to valid requests by public authorities (e.g., a court order or government agency).

  • With Your Consent: We will explicitly ask for your consent before sharing your PII with any third party for purposes not covered by this PII page or our Privacy Policy.

  • Internal Marketing Teams: As consented to in our Terms and Conditions, we share non-sensitive PII (e.g., name, email, course interests) internally with our marketing teams to enhance your experience and inform you about relevant offerings.

 

Your Rights Regarding Your PII

 

You have certain rights concerning your PII. Depending on your jurisdiction, these rights may include:

  • Right to Access: You have the right to request access to the PII we hold about you.

  • Right to Rectification: You have the right to request that we correct any inaccurate or incomplete PII we hold about you.

  • Right to Erasure (Right to Be Forgotten): You may have the right to request the deletion of your PII, subject to certain legal obligations.

  • Right to Restrict Processing: You may have the right to request that we limit the way we use your PII under certain circumstances.

  • Right to Data Portability: You may have the right to receive your PII in a structured, commonly used, and machine-readable format.

  • Right to Object: You have the right to object to the processing of your PII for certain purposes, including direct marketing.

  • Right to Withdraw Consent: Where we rely on your consent to process your PII, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided below.

 

 

Changes to This PII Page

 

YouCertified may update this PII page from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page and revise the “Last Updated” date at the top. We encourage you to review this page periodically.

 

Contact Us

 

If you have any questions or concerns about YouCertified’s handling of your PII, or if you wish to exercise your rights, please contact us:

  • By email: pii@youcertified.com

  • By visiting this page on our website: Contact Us Page